How to file a complaint against a 4S store: Popular rights protection guide for the entire Internet
Recently, rights protection for automobile consumers has become a hot topic on the Internet, especially with frequent service disputes at 4S stores. This article compiles hot complaint cases and solutions across the Internet in the past 10 days to help consumers safeguard their rights efficiently.
1. Ranking of 4S store complaint hot spots (last 10 days)
| Ranking | Complaint type | Proportion | Typical cases |
|---|---|---|---|
| 1 | Forced bundled consumption | 32% | People who buy a car with a loan are forced to buy high-value insurance |
| 2 | Maintenance quality disputes | 28% | Abnormal engine noise occurs after new car maintenance |
| 3 | False propaganda | 19% | The promised configuration does not match the actual configuration |
| 4 | Post-sale blame game | 15% | Refusal to repair for free during the warranty period |
| 5 | Fees are not transparent | 6% | Falsified items in maintenance list |
2. Comparison of authoritative complaint channels
| channel | Scope of acceptance | Processing time | success rate |
|---|---|---|---|
| 12315 platform | All consumer disputes | 7-15 working days | 78% |
| Car company 400 hotline | Brand authorized store issues | 3-7 working days | 65% |
| China Auto Recall Network | Product quality defects | 15-30 working days | 91% |
| black cat complaint | Pressure from online public opinion | 24 hours response | 53% |
3. Four-Step Method for Efficient Complaints
Step One: Solidify the Evidence
• Keep the original car purchase/maintenance contract
• Record the communication (need to inform the other party)
• Take video of vehicle problems (with time watermark)
Step 2: Hierarchical communication
1. Negotiate directly with the sales manager (retain job number)
2. Call the car manufacturer’s regional complaint hotline
3. Submit a pre-complaint to the 12315 platform at the same time
Step Three: Documentation Specifications
The complaint letter must contain:
• VIN number and engine number
• Specific demands (car return/compensation/free repair)
• Legal basis (Article XX of the Three Guarantees Law)
Step 4: Upgrade processing
If it is not resolved within 7 days:
• Submit written materials to the local market supervision bureau
• Contact the automotive media for exposure (a complete chain of evidence is required)
• Prepare for judicial proceedings (keep transportation bills)
4. The latest successful cases of rights protection
| time | area | Dispute type | Amount of compensation |
|---|---|---|---|
| 2023.8.5 | Hangzhou | New car gearbox failure | Return the car + 3 times compensation |
| 2023.8.8 | Chengdu | Use fake engine oil for maintenance | 10 times service fee compensation |
| 2023.8.10 | Guangzhou | Concealing accident car sales | Refund one and compensate three (420,000) |
5. Special reminder from experts
1. Pay attention to the starting time of the three-guarantee period (based on the invoice date)
2. Major quality problems require a return or exchange within 60 days.
3. Avoid physical conflicts during the rights protection process (you can call the police to collect evidence)
4. Choosing a third-party testing agency requires CMA qualifications
According to the latest data, the number of complaints to 4S stores has increased by 23% month-on-month since August. It is recommended that consumers record the entire car purchase process and carefully check the PDI test report. If you encounter a dispute, you can refer to this guide to safeguard your rights systematically.
check the details
check the details
en
